Plugin causing infinite loop on Woocommerce Category Pages - Support

Resolved Platinum Boots
2 years, 7 months ago

Rank Math free

Hi there,

Yesterday my WooCommerce store (www.platinumboots.com/store) began throwing up an Fatal error: saying the memory was exceeded.

I have tracked down the problem to the Rank Math Plugin (resolves when disabled).

I think I know what may have triggered it. I added a product description (long) in a the ‘Short product description field.

I have restored an older version if the site, but it didn’t help. The only resolution at the moment is to disable Rank Math entirely.

Maybe a know issue on your end with a quick solution?

Thanks

Viewing 4 replies - 1 through 4 (of 4 total)

Sandeepan Kumar
2 years, 7 months ago

Rank Math business
Hello,

Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

Would you please share the error log with us, so that we can understand the issue behind the error. In the meantime, please get in touch with your web host and ask them to set at least the following values:
```
PHP Memory Limit: 512M
Max input time: 150
PHP time limit: 120
PHP max input variables: 1000
```
Looking forward to helping you.
Platinum Boots
2 years, 7 months ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Platinum Boots
2 years, 7 months ago

Rank Math free

The host has applocated all the necessary memeory etc.

The above is the error log for the problem

Reinelle
2 years, 7 months ago

Hello,

We’re unable to replicate this issue using the latest version of Rank Math and WooCommerce.

Also, the error logs you shared seem to point out the Site Health function tab issue.

In this case, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Thank you.

RankBot
2 years, 6 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Plugin causing infinite loop on Woocommerce Category Pages’ is closed to new replies.