Plugin activation / Auto update

#62318
  • Resolved Bogdan
    Rank Math free

    Hi there!

    I posted first on the topic related to Activation issues, but I’ve been asked to create a different ticket.

    I had the same problem, cannot activate the plugin and cannot see the website in the dropdown from Search Console (but the property is verified in GSC).

    I switched to 1.0.42.3 version, that solved both issues. But each day the plugin auto-update to the latest version (even though the Auto Update option is OFF) so i’m back to square 1.

    • This topic was modified 4 years, 5 months ago by Bogdan.
Viewing 15 replies - 1 through 15 (of 17 total)
  • Bogdan
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Bogdan
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Todd
    Rank Math free

    Hi Bogdan,

    We have reverted to 1.0.43 and that has fixed the issue.

    It should not update to the latest version automatically.

    In the meantime, we are taking a closer look and we would request you to keep the logins live so we can fix it ASAP.

    Thank you.

    Bogdan
    Rank Math free

    OK. Thank you.

    Todd
    Rank Math free

    Hello,

    We have been working on a fix and we have a solution. Since we cannot replicate this issue ourself, we request you to update to the below version of Rank Math by doing the following:
    1. Remove Rank Math from WP > Plugins. Don’t worry, all your settings are safe in your database and they will return once you upload the below version.

    2. Install this version of Rank Math on your website by uploading it from WP > Plugins > Add New.

    Here are the files: https://i.rankmath.com/LsGVoD

    Here’s a small video tutorial:
    https://i.rankmath.com/T1DqJL

    3. Activate the Rank Math plugin after it is done uploading.

    4. Go to WordPress Dashboard > Rank Math > Dashboard > Help

    Connect to your Rank Math account.

    5. Go to WordPress Dashboard > Rank Math > General Settings > Search Console

    Re-Authorize your Google Search Console.

    That’s it. The issue should not come back.

    Do let us know how it goes.

    Bogdan
    Rank Math free

    Hello,

    I checked this morning and plugin updated itself again.

    So I installed the version you sent, connected to Rank Math and when tried to connect to GSC will authorize the account but no profile to select in the dropdown.

    Still, when I check Search Console page from RankMath it seems to be working, showing the numbers.

    Hmm…

    Todd
    Rank Math free

    Hi Bogdan,

    I am glad one of the issues is fixed.

    Please make sure that you have verified the correct version of your website on the Google Search Console (http or https, www or non-www).

    Then, please make sure that the Google account you used to connect your Google Search Console profile is the same one you have used to verify your domain on GSC.

    If it still doesn’t work, we have found that using a different Google account to verify your domain and connect your website usually works. Or, you can try using the Google Site Kit if it still won’t work and disable the Search Console inside Rank Math by going to WordPress Dashboard > Rank Math > Dashboard

    I hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Bogdan
    Rank Math free

    Website was verified as a property, through DNS, so it covers all versions. And the profile become available when using the old version of the plugin, so it’s not an issue related to GSC verification/connection.

    Hello,

    Thank you for the follow up.

    Have you tried the Google Site Kit plugin? Is it working for you? Please let us know so we can help further.

    Looking forward to helping you. Thank you.

    Bogdan
    Rank Math free

    Hello,

    Google Site Kit is known for increasing the loading time of websites, so I won’t use it just to get the GSC data.

    If you could find a way to block the plugin auto-update, I’d be more than happy to rollback to 1.0.42.3 and stay with it, it’s the only version fully functional for me.

    Thx

    Todd
    Rank Math free

    Hello,

    Please do the follow to prevent auto update:

    1. Rollback to 1.0.44 from WordPress Dashboard > Rank Math > Status & Tools > Import & Export:
    ​https://i.rankmath.com/AoUj0c

    2. That will prevent auto-updates.

    3. Then, delete Rank Math and install 1.0.42.3 manually.

    That should do the trick.

    With that said, Rank Math’s Search Console module pulls the data from your GSC and stores in your database. So, if preventing that is your sole purpose behind not using Site Kit – we cannot offer you much relief there. However, you can control how much data you get to store from WordPress Dashboard > Rank Math > General Settings > Search Console

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Bogdan
    Rank Math free

    Hello Todd,

    Your trick seem to be working, it’s the first day without auto-update.

    Me happy, at least until you’ll add more features to plugin so I’ll be forced to update 🙂

    Thx

    Hello,

    We are glad that worked for you.

    You can keep an eye on the changelog to know when the issue is completely fixed and in case of any features updated or added.

    If you have any further question(s), please let us know. Thank you.

    Bogdan
    Rank Math free

    Well, that last for one day. Again, plugin auto-updated so I’m back at the start.

    It’s the first time when I have this problem with a plugin and it seems you can’t find a solution for it. I spent enough time on it, it’s time to switch back to another plugin, a more reliable one.

    Hello,

    We are sorry for any inconvenience that might have been caused.

    I’ll alert the dev team to investigate this further.

    Please note that you can disable the Search Console module in Rank math Dashboard if you wish to use a different plugin for the same.

    Looking forward to helping you. Thank you.

    ​​​​​​​

Viewing 15 replies - 1 through 15 (of 17 total)

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