Plug In stopped working - Support

Resolved Andrea Picco
4 years, 1 month ago

Rank Math free

Hi, Rank Math is suddenly not working anymore. I’ve uptaded all the plugins, but I still cannot see the typical points that are given to the articles and the grid when I open the article.

Any advices for a quick solution?

Thanks
AP

Viewing 3 replies - 1 through 3 (of 3 total)

Alberto
4 years, 1 month ago

Rank Math business

Hello,

Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

If you want, we could take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Andrea Picco
4 years, 1 month ago

Rank Math free

Hello,

I have updated the sensitive data as requested. Can you please check further?

Thank you.

Alberto
4 years, 1 month ago

Rank Math business

Hello,

I have checked your website and it has Rank Math working, I have attached a screencast in the Sensitive Data section. Could you check it?

Looking forward to help you.

RankBot
4 years, 1 month ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Plug In stopped working’ is closed to new replies.