Plug-in not interacting with site

#93546
  • Resolved Integral
    Rank Math free

    I have been using Rank Math for over a month without any issues. Welcome page had a score of 100/100 and other pages that Rank Math was set up on all had green scores. Something has happened and now welcome page is scoring 52/100 and all set up pages are showing red scores.

    I’ve tried correcting the issues with no avail. I’m building a new page and it doesn’t appear Rank Math is reading any of the content on the page. For example – it’s telling me my text is too short when there is almost 1100 words, it is telling me that my keyword isn’t in any H1 or H2 headers, it doesn’t recognize my keyword in the photo nor is it picking up on internal or external linking.

    I went back to review my other pages and this is happening on all the pages. Could I get someone to help with this? Could another plug-in (not SEO related) be effecting Rank Math?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Sajid Khan
    Rank Math business

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hi Sajid – not too sure what happened but everything appears to be functioning as should be now.

    Sajid Khan
    Rank Math business

    Hello,

    Thank you for contacting Rank Math.

    We are super happy that you resolved your issue, do you have any other questions? Or do you want us to close this thread? In any case, we will be here if you have any other questions or issues in the future.

    Looking forward to helping you. Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Plug-in not interacting with site’ is closed to new replies.