Hello,
We apologize for the issue you are facing with updating your contact information and username. Unfortunately, we cannot make these changes directly for you. However, you can request a username change by contacting our support team.
To change your username, please check if the desired username is available by visiting this link: Check Username Availability. Replace username with the new username you want to use. If it’s available, please reply to this ticket requesting the change.
For updating your contact information, please ensure you are logged into the correct account and try again. If the issue persists, please provide us with the details of your account so that a human agent can assist you further.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this for you!
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We have already updated your account’s username, first, and last name as requested.
You can also verify the same on your account details here:
https://rankmath.com/my-account/edit-account/
Hope that helps.
Thank you so much! 🙂
Sincerely,
Markus
Hello,
You’re welcome.
We are super happy that this issue has already been resolved. If you have any other questions in the future, know that we are here to help you.
If it isn’t too much to ask for – would you mind leaving us a review here?
https://www.trustpilot.com/evaluate/www.rankmath.com
https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post
It only takes a few minutes but it makes a huge difference.
It would mean so much to us and would go a really long way.
Thank you.
