Hello,
I’m sorry to hear about the issue with your closed ticket #712659. Unfortunately, as an AI assistant, I don’t have the ability to reopen tickets directly. Please use the available buttons to assign the ticket to a human agent who will be able to assist you further with reopening the ticket.
Thank you for your understanding.
Sources:
How To Effectively & Efficiently Get Support from Rank Math (Support Tickets) » Rank Math
How To Effectively & Efficiently Get Support from Rank Math (Support Tickets) » Rank Math
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
If there’s no activity in your ticket for about 15 days, our system will automatically close it.
You don’t have to worry as our developers are already working on a fix for this but we can’t promise an ETA yet. Once the fix is released, we will surely let you know.
Meanwhile, you can keep an eye on our changelog to get notified when we release this improvement in an update: https://rankmath.com/changelog/
Don’t hesitate to get in touch with us if you have any other questions.
Hello,
Sorry for my own follow-up, i dont want my tickets to be closed without prior notification. This bug is still annoying my operations and i dont want the ticket to be closed. Cna you please reopen it ?
Thanks
Hello,
We have gone ahead and re-opened it for you.
However, after another 15 days, our bot may close it again if there’s no activity within that period.
Thank you.
Thanks @jeremy,
Is there any news regarding this debug release date ?
Thanks
Hello,
Unfortunately, we don’t have any updates about this yet.
We have asked our dev team for a follow-up to prioritize this matter.
Again, we are deeply sorry for the inconvenience and any delays.
The initial ticket has been reopened, this one can be closed. Thanks
Hello,
Sure thing. Closing this ticket now.
Cheers!
