Please help to replace my subscription is necessary

#849319
  • Resolved hamza ahmed

    1 year, 4 months ago

    Rank Math pro

    I just subscribed to the AI service and could not use it because I have a plan from another account on Rank Math Pro, so I want to solve it please or change my subscription to the Rank Math Pro plan and pay the difference
    My email is
    m*************@g********

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    1 year, 4 months ago

    Hello,

    We apologize for the issue you are facing with your subscription. Unfortunately, downgrading or changing your subscription directly is not possible at the moment. Instead, we can process a refund for your current subscription, and then you can purchase the Rank Math Pro plan based on your requirements.

    Please let us know if you would like us to proceed with the refund. For more details, you can refer to our knowledge base article on this subject: How do I downgrade my Rank Math or Content AI Plan?

    Thank you for raising this concern, and we look forward to hearing back from you soon!

    hamza ahmed

    1 year, 4 months ago

    Rank Math pro

    I purchased Rank Math Pro and still the AI ​​tools are not working

    Jeremy

    1 year, 4 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    Please follow this guide to address this issue: https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/

    If the issue persists, head over to WordPress Dashboard > Rank Math > General Settings > Content AI and refresh the credits. Here’s a screenshot for reference:

    Refresh Content AI credits

    If you see any error message after pressing the refresh button, please share it here.

    Looking forward to helping you.

    RankBot

    1 year, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Please help to replace my subscription is necessary’ is closed to new replies.