Hello,
We have replied to your other ticket about the same issue. We are closing this one in favor of that.
In the future, please refrain from opening multiple tickets for the same issue as that won’t help get support faster and will actually hinder our process since the team needs to deal with more tickets.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
