Please help clean up

#460564
  • Resolved WesbaunGunSprings

    3 years, 5 months ago

    Rank Math free

    I currently have these plugins active on my sites sites as follows.

    wesbaun.com
    Rank Math SEO Version 1.0.99
    Rank Math SEO PRO Version 3.0.20

    convertiblehydraulicseals.com
    Rank Math SEO Version 1.0.99

    I want to buy and downlaod the pro version however it seems on wesbaun.com i have the pro version active already i dont recall signing up for it prior to today

    Looks like im in a bit of a mess can you help me tidy it up

    So i want the pro version to cover my 2 sites $59 for the 2 right?

    What do i need to do to tidy this up

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Jeremy

    3 years, 5 months ago

    Hello,

    Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.

    The only way to download the PRO version is via your account with a PRO subscription. Do you have a developer or agency before who installed the Rank Math PRO on your website?

    With that said, the PRO subscription should support two of your websites. You can go ahead and purchase the PRO from this link. Head over to your WP dashboard > Rank Math > Help, disconnect and reconnect your Rank Math account there to activate the PRO plugin. You can do this to both of your websites. Ensure that you have uploaded the PRO plugin to your convertiblehydraulicseals.com website.

    https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

    Let us know how that goes. Looking forward to helping you.

    WesbaunGunSprings

    3 years, 5 months ago

    Rank Math free

    So do i have to deactivate the 2 Rank Man plugins then downlaod the pro and go through the setup. It seems like i said there are 2 Rankmath plugins active also when i go to Rankmath dashboard it says agency

    https://drive.google.com/file/d/1NDU4Xazjoh7UgV8SMNpbJxZlLCp1Cuwe/view?usp=sharing
    https://drive.google.com/file/d/1zW6OHDCymYD1t7ShLaPe_NGiLg0-yIQD/view?usp=sharing

    Anas

    3 years, 5 months ago

    Rank Math business

    Hello

    The PRO version is built on top of the free version to keep the plugins robust and lightweight.

    You will need both of them to be installed and activated at the same time so the PRO version will work.

    Please follow these steps:
    Step 1: Update to the latest version of Rank Math PRO manually: https://rankmath.com/kb/update-rank-math-manually/
    Step 2: Disconnect your account from WordPress Dashboard > Rank Math > Dashboard > Help
    Step 3: Reconnect from the same page using the same account you used to make a purchase.

    That should fix the issue.

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    RankBot

    3 years, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Please help clean up’ is closed to new replies.