PHP Fatal error

#167411
  • Resolved James Stone

    3 years, 6 months ago

    Rank Math free

    Hi there, we’ve had a couple of crashes on a client site and traced the source of the issue as follows:

    PHP Fatal error: require_once(): Failed opening required ‘/home/lagondac/public_html/wp-content/plugins/seo-by-rank-math/vendor/cmb2/cmb2/includes/CMB2_Base.php’ (include_path=’.:/opt/alt/php72/usr/share/pear’) in /home/lagondac/public_html/wp-content/plugins/seo-by-rank-math/vendor/cmb2/cmb2/init.php on line 156

    I’ve deactivated RankMath for now, and wondered if you’ve seen this error before, and if so, what we can do to solve the issue?

    Any thoughts or ideas most appreciated.

    Kind regards
    James

Viewing 3 replies - 1 through 3 (of 3 total)
  • Anas

    3 years, 6 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Could you please try deleting the plugin, clear your website cache, Cloudflare cache, and reinstall the plugin?

    That should fix the issue.

    Let us know if the issue persists, we are here to help.

    James Stone

    3 years, 6 months ago

    Rank Math free

    Hi Anas, Many thanks for the quick response. Yes indeed. I’ll try that and let you know how it goes.

    Kind regards
    James

    Anas

    3 years, 6 months ago

    Rank Math business

    Hello,

    Let us know how it goes.

    Meanwhile, if you have any other questions, please feel free to ask.

    We are here to help.

    RankBot

    3 years, 5 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘PHP Fatal error’ is closed to new replies.