PHP error in recent updates.

#1053528
  • Resolved yun yu
    Rank Math free

    Hello,

    In recent updates, RankMath no longer gets analytics data correctly in the dashboard. I attached the PHP error log.

    Best regards
    Lin

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hello,

    We apologize for the issue you are facing with Rank Math not retrieving analytics data correctly in the dashboard. Thank you for providing the PHP error log; it will be helpful for our support team to diagnose the problem.

    To further assist you, we recommend checking the following:

    1. Check Country-Wise Data: Ensure that you have organic visitors coming from the country you’ve selected in your settings. If there are no visitors from that country, the analytics graph will show zero traffic.
      check country-wise data

    2. Log Analytics Issues: If the above does not resolve the issue, you can create an Analytics debug log file. To do this, add the following filter to your WordPress theme’s rank-math.php file:

      add_filter( 'rank_math/analytics/log_response', '__return_true' );

      After adding this filter, navigate to WordPress Dashboard → Tools → Scheduled Actions → Pending and run the pending Scheduled Action named rank_math/analytics/data_fetch.
      Run Rank Math Analytics data fetch manually.

    Once you have done this, please reply to your ticket and share the Analytics debug log file found under /wp-content/uploads/rank-math/ in your website directory. You can download it and share it using a file-sharing tool like WeTransfer.

    If you need further assistance, please let us know, and a human agent from our support team will take over your ticket and provide more detailed help.

    Thank you for your patience!

    Sources:
    Resolving Rank Math Analytics Related Issues » Rank Math
    Resolving Rank Math Analytics Related Issues » Rank Math

    Hello,

    It seems that you’re using Rank Math PRO, but the account you have used to open this ticket is the Rank Math free version.

    Can you please search and forward a receipt from FastSpring.com or the email address you used to purchase so we can locate your account and verify it?

    Looking forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘PHP error in recent updates.’ is closed to new replies.