Persistent “Site URL has changed” notice

#1111993
  • RUTHLESS HR

    2 weeks ago

    Rank Math free

    Hello Rank Math Support,

    My account is connected successfully, all modules are working, and I can see my account details inside the Rank Math Dashboard. However, I keep seeing the following notice in WordPress:

    “Seems like your site URL has changed since you connected to Rank Math. Click here to reconnect.”

    I already clicked “Activate” and also tried reconnecting my account, clearing cache, and confirming that my WordPress Address (URL) and Site Address (URL) are correct. Despite this, the notice will not disappear.

    Can you please advise if this is a known bug or if there is anything else I should do to completely remove this message?

    Thank you for your help!

    Best regards,

    ruthless.hr

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    2 weeks ago

    Hello,

    We apologize for the issue you are facing with the persistent "Site URL has changed" notice. It sounds like you’ve already taken several steps to resolve this, which is great. Here are a few additional suggestions that might help:

    1. Clear Browser Cache: Sometimes, the browser cache can cause issues with notifications. Make sure to clear your browser cache again after making changes.

    2. Remove Transients: Navigate to Rank Math SEO → Status & Tools → Database Tools in your WordPress dashboard and click on Remove Transients. This can help in clearing any cached data that might be causing the notice to persist.
      Remove transients in Rank Math

    3. Check Site URL Settings: Double-check your WordPress Address (URL) and Site Address (URL) settings under Settings → General in your WordPress dashboard to ensure they are correct.

    4. Reconnect Account: If you haven’t already, try disconnecting and reconnecting your Rank Math account again. You can do this by going to Rank Math SEO → Dashboard → Help and selecting Disconnect Account, then reconnecting.
      Disconnect Your Website from Rank Math

    If the notice still does not disappear after trying these steps, it may be a bug or a more complex issue. In that case, please reply to this ticket, and a human agent from our support team will take over and assist you further.

    Thank you for raising this concern, and we appreciate your patience as we work to resolve it!

    Sources:
    We Detected New Post Type(s) » Rank Math

    This is an automated reply from Rank Math Support Bot. Your ticket has been assigned to a human agent and we will get back to you shortly.

    Rakibuzzaman Siam

    1 week, 5 days ago

    Hello,

    We sincerely apologize for any inconvenience that might have been caused due to that.

    Please try adding the following filter to your website and then reconnecting to your account:

    add_filter( 'rank_math/registration/do_url_check', '__return_false' );

    Here’s how you can add a filter/hook to your WordPress site: https://rankmath.com/kb/wordpress-hooks-actions-filters/

    If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.

    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Let us know how it goes. Looking forward to helping you.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

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