Permalink on new post blank after upgrading

#236363
  • Resolved Dave Richards

    3 years, 5 months ago

    Rank Math free

    Hello,

    After upgrading to 1.0.69 permalinks on new posts are blank, when I rolled back it’s filled in fine.
    So I would not be able to make new posts on the new version.
    Please look into this.

Viewing 8 replies - 1 through 8 (of 8 total)
  • Anjana Vijayan

    3 years, 5 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Please disconnect and reconnect(on the latest version) your Rank Math account by heading over WP Dashboard > Rank Math > Help

    And then try to create new posts.

    Please get back to us, if the issue persists.

    Thank you

    Dave Richards

    3 years, 5 months ago

    Rank Math free

    Hello,
    I upgraded again to the latest plugin, disconnected my account and then re-connected and tried to create a test post.
    I’ve attached a screen shot, you can see it should have had a permalink with /test in it, and it instead has two slashes //
    You can see a screen shot here: https://ibb.co/pPZqt5s
    When I roll back to the last version the permalink is filled in.

    Miguel

    3 years, 4 months ago

    Hello,

    It seems to be working fine on our end:
    https://i.rankmath.com/GDdVa2

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    If the issue persists, please record a video screencast using a tool like Loom showing the troubleshooting and edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Please do take a complete backup of your website before sharing the information with us.

    We really look forward to helping you.

    Miguel

    3 years, 4 months ago

    Hello,

    We just wanted to update and let you know that we were finally able to find the conditions needed to reproduce this issue.

    This seems to happen when saving the post as a draft in text mode.

    Our dev team will work on a fix for this and we hope to release it very soon.

    Thank you for your time and patience.

    Dave Richards

    3 years, 4 months ago

    Rank Math free

    Thanks for the update, look forward to the fix.

    Anas

    3 years, 4 months ago

    Rank Math business

    Hello,

    We released a quick hotfix that should help resolve the issue. Could you please update the Free plugin to the latest version and see if that helps?
    https://rankmath.com/changelog/

    Looking forward to hearing back from you.

    Dave Richards

    3 years, 4 months ago

    Rank Math free

    Hi,

    I tested and the issue appears to be fixed, thanks so much

    I will let you know if I see anything else pop up.

    Thanks

    Anas

    3 years, 4 months ago

    Rank Math business

    Hello,

    We are super happy that your issue is resolved. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

    RankBot

    3 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

The ticket ‘Permalink on new post blank after upgrading’ is closed to new replies.