PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature

#989963
  • Resolved Ixtract
    Rank Math free

    I cannot update my plugin.

    I disconnected my account and reconnected, but it did not help.
    There is enough space for updating.

    PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature Error

Viewing 3 replies - 1 through 3 (of 3 total)
  • Hello,

    We apologize for the issue you are facing with the plugin update. The error message PCLZIP_ERR_BAD_FORMAT (-10) typically indicates a problem with the zip file that is being used for the update, which may be corrupted or not properly formatted.

    Here are a few steps you can try to resolve this issue:

    1. Clear Cache: If you are using any caching plugins, clear the cache and try updating again.

    2. Manual Update: You can manually update the plugin by downloading the latest version from your Rank Math account and uploading it via the WordPress admin area. Here’s how:

      • Go to Plugins > Add New.
      • Click on Upload Plugin and select the downloaded zip file.
      • Click Install Now and then activate the plugin.
    3. Check File Permissions: Ensure that your server has the correct file permissions set for the WordPress directories. Sometimes incorrect permissions can prevent updates from being applied.

    4. Check for Conflicts: There might be a conflict with another plugin or theme. You can try deactivating other plugins temporarily to see if that resolves the issue.

    If these steps do not resolve the problem, please reply to this ticket with your site URL, and a human agent from our support team will assist you further. Thank you for your patience!

    Sources:
    WordPress Database Error Commands Out of Sync; You Can’t Run This Command Now » Rank Math

    Ixtract
    Rank Math free

    If I upload it as a new plugin all my settings get lost …

    Hello,

    Thank you for contacting us, and sorry for any inconvenience that might have been caused.

    You do not have a PRO subscription on your account. One possible reason for this error is trying to update the PRO version of the plugin while connected to your free account.

    For more details, you can check this URL: https://rankmath.com/kb/fix-pclzip-err-bad-format/

    Looking forward to helping you.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature’ is closed to new replies.