Hello,
Thank you for contacting Rank Math, and sorry for any inconvenience caused.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account? You can add them in the designated sensitive data section
It is completely secure, and only our support staff has access to that section.
Thank you, and looking forward to your update.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
As you can see from the screenshot the transaction is still pending and that’s why you don’t see the subscription on your account.
We recommend getting in touch with PayPal to see what’s the hold up here.
Don’t hesitate to get in touch if you have any other questions.
ok, I will ask Paypal tomorrow.
By the way, my previous ticket also talked about the payment, I don’t know your support is a forum, would you help me to delete it? or can I delete my ticket?
Hello,
Sure, let us know how this goes.
Meanwhile, the tickets created here in the free section are public. However, I have already deleted your previous ticket as requested.
I hope that helps.
Thank you.
Paypal replied that my payment was preauthorization. Your account department can take the money any time within one month from this payment.
Paypal can not do anything except your company (or FastSpring ) click some button in his Paypal account.
Please tell me how can I complete this payment.
Hello,
Thank you for your patience.
We have dropped an email to FastSpring’s support with you in the copy.
Please continue to that reply.
We are closing this ticket as we do not want to expose your payment details via forums.
Looking forward to helping you.
