Hello,
We’re sorry to hear that you are facing payment issues with both card and PayPal.
To troubleshoot payment problems, please ensure the following:
- Make sure your payment method supports USD payments.
- Check if your card supports subscription-based payments.
- Ensure you are not using a prepaid card.
- Verify that international payments are enabled for US dollars.
- Confirm that your IP is not using a Proxy or VPN.
If you have checked all the above and the issue persists, you can try using a credit card instead. Additionally, contacting your bank to understand why the payment is being declined and requesting them to approve it on your end might help.
If the problem continues, please provide a screencast of the issue using a tool like Loom for further assistance.
Thank you for reaching out.
Sources:
Troubleshooting Payment Issues at Rank Math » Rank Math
How to Change or Update the Payment Method » Rank Math
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.
If the issue persists, or the methods above don’t resolve the issue, please send a screencast link to the sensitive data section. You can use a tool like loom to record what you see on your screen.
Let us know how it goes. Looking forward to helping you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
