Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Hi
I have not received anything from your side my WP registered with o***********@g******** and my paypal account with my privet mail r*****@h**********
neither mails received notification or any sign of this transaction. This only can be seen on my bank statement that you deducted money, apart that i cant see anything that can remind your plugin existence
i have nothing to relocate your FastSpring.com not exist in my mails, can do refund this insane, have done few transactions before that without any issues, yours looks like spam took money and disappeared
Two Transactions, one was refunded and i have notification from my bank the other one ref 8773278914 was not not refunded can you do this as well. Your plugin do not seems to me a reasonable product and not straights forward, this item was not used or cant be used as i never received what i paid for or suppose to be. if start like this, cant imagine what will be the rest of it. This is waste of time and money.
Hello,
Sorry about the inconvenience.
Please share the last 4 digits of your card along with the last name you used while trying to make the purchase.
You can share it in the sensitive data section so no one else but our team can see it.
We look forward to hearing back from you.
Card is ****8826 Olga Korshunova
Please check there was 2 transactions and one was returned as i canceled this purchase the first payment received got money back
I have got both transactions money back, thank you. well definitely there something wrong with your plugin but thank you for returning money back.
Will go back with the old plugin more secure and known this just was in sane experience
Hello,
We are so sorry for the inconvenience. It doesn’t look like the payment went through. It is possible that the payment was put on hold and then reversed but we never received the payment.
Is it possible to us a different card or PayPal?
If you have already changed your mind though, we respect your decision and wish you the best with whatever plugin you go with.
