Hello,
Thank you for contacting Rank Math Support today.
I have passed this onto our accounts team and we will be in touch as soon as this is processed.
Thank you.
Hello,
We really appreciate your patience.
It looks like the purchase was made from your account linked to email ID a*********@g********
The status is showing up correctly for your account now and you can start downloading and using the PRO version.
Could you please follow the below steps?
Step 1: Update to the latest version manually: https://rankmath.com/kb/update-rank-math-manually/
Step 2: Disconnect your account from WordPress Dashboard > Rank Math > Dashboard > Help
Step 3: Reconnect from the same page using the same account you used to make a purchase. Here is a KB to help you along the way as well: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
That should fix the issue.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Thank you. It got resolved.
Hello,
We’re glad that you were able to access Rank Math PRO.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.
