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i want to pay for Pro and Content AI via Paypal. when I try any payment method it says that rank math cant accept my payment and contact customer service. I know I did make a few errors including accidentally deleting the automatic payment information on Paypal and making it inactive. apparently I cannot fix that on Paypal, but rank math won’t let me pay either…so can you help? is there some kind of hold on my account? as they say “please, take my money” I just want to get Rank Math active again, it’s the best SEO out there, and I need it back. Thanks.
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Hello,
We apologize for the issue you are facing with your payment for Rank Math PRO and Content AI. It sounds frustrating, and we appreciate your patience.
To troubleshoot the payment issue, please consider the following steps:
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Ensure Your Card Supports International Payments: Make sure that your PayPal account is linked to a credit or debit card that supports subscription payments and international transactions in US dollars.
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Check Your Current Location: When you are on the checkout page, ensure that the country displayed in the dropdown menu at the top-right corner is correct. If it’s not, select the appropriate country.
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Turn Off VPN or Proxy: If you are using a VPN or proxy, try disabling it as it may interfere with the payment process.
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Ad Blockers: Ensure that any ad blockers are turned off while attempting the transaction, as they can sometimes block payment processes.
If you have followed these steps and are still encountering issues, it may be best to reply to this ticket. A human agent from the Rank Math Support team will be able to assist you further and check if there is any hold on your account.
Thank you for your understanding, and we hope to get this resolved for you soon!
Hello,
Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
– Your IP is not a Proxy, or you are using any VPN or hosting serviceAlso make sure that the flag during checkout is showing the correct country at the top right corner.
If everything from the above is enabled and working, you can also try using a credit card instead.
You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.
Looking forward to helping you.
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