Hello,
We apologize for the issue you are facing regarding the charge for the Content AI plugin. Thank you for bringing this to our attention.
To request a refund, please note that Rank Math offers a 30-day money-back guarantee for new customers. If you feel the product doesn’t suit your requirements, you can claim your refund within 30 days of your purchase.
To proceed with the refund request, please reply to this ticket, and a human agent from our support team will assist you further.
Thank you for your understanding, and we look forward to resolving this for you soon!
Sources:
Rank Math Refund Policy » Rank Math
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
We need to see the order number that starts with RANKMATH2#####-####-#####
We really look forward to hearing back from you. Thank you.
Hi!
sure is the ID de Orden: RANKMATH250318-2464-15172
Hello,
Thank you for contacting the support and sorry for the confusion.
Rank Math PRO (all license types) comes with a FREE 15-day Content AI Trial. This is mentioned on the pricing page as well:
We also send out an email reminder seven (7) days before the actual charge so that users can cancel the trial. We also mentioned this in our FAQs.
You can cancel the Trial at any time using this link:
https://rankmath.com/my-account/subscriptions/?tab=cai-subscription
→ Here is a guide on how to cancel your Content AI Trial
With that being said, if you don’t intend to use the Content AI, we can refund it for you. Just let us know here and we’ll refund the recent transaction for the Content AI.
We found your subscription under a different email address. Here it is: h*@m**********
To avoid any confusion in the future, would you like to merge these two accounts?
If so, please tell us the preferred email address and we will do the needful.
We really look forward to helping you.
Hi,
yes please help us with the refund for the Content AI.
We didn’t noticed about the cancelation mail and we’re not using it.
Best Regards!
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access the Content AI feature we refunded.
Hope that helps.
Thank you so much, It’s a big help for us!
Hello,
Glad that helped.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
