Hello,
We apologize for the issue you are facing with your payment for the Content AI Starter plan. Payment failures can occur for several reasons, and here are a few steps you can take to troubleshoot the issue:
- Check Card Type: Ensure that you are using a credit or debit card, as Rank Math only accepts these types of payments. Prepaid cards will not work.
- International Payments: If you are outside the United States, confirm that your card is approved for international payments in US dollars ($).
- Contact Your Bank: If the above steps do not resolve the issue, it may be beneficial to contact your bank to understand why the payment is being blocked and to instruct them to approve it from their end.
After following these steps, please attempt the payment again. If the issue persists, feel free to reply to this ticket, and a human agent from our support team will assist you further.
Thank you for raising this concern, and we hope to help you resolve it quickly!
Sources:
Troubleshooting Payment Issues at Rank Math » Rank Math
Hi Team,
Thank you for the guidance. I have checked everything on my end:
I am using a valid debit/credit card (not prepaid)
International transactions in USD are enabled
I have confirmed with my bank that they are not blocking the payment
Despite this, the payment is still failing. Please assist me further in resolving this issue.
Thank you,
Murtaza
Hello,
Please share the first and last name, together with the last 4 digits of your card, so that we can investigate this failure in our system.
You can add it to the sensitive data section by editing your first post
It is completely secure, and only our support staff has access to that section.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
