Payment Problem

#537610
  • Resolved Tutorial bd

    2 years, 9 months ago

    Rank Math free

    Hello , I wanted to purchase purchase rankmath pro, but when I put my card details, It shows ” We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance”

Viewing 5 replies - 1 through 5 (of 5 total)
  • Tutorial bd

    2 years, 9 months ago

    Rank Math free

    Any update ?

    Princess

    2 years, 9 months ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Please ensure that your payment method supports the following:

    – Payments in USD $
    – Supports subscription-based payments
    – You are not using a prepaid card
    – International payments are turned on
    –Your IP is not a Proxy, or you are using any VPN or hosting service

    If everything from the above is enabled and working, you can also try using a different credit card instead.

    You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.

    Looking forward to helping you.

    P.S. Please send a screencast as well if the issue persists. You can use a tool like Loom.

    Tutorial bd

    2 years, 9 months ago

    Rank Math free

    I used dabit card and international payments are turned on but seems same problem

    Tutorial bd

    2 years, 9 months ago

    Rank Math free

    hello

    Reinelle

    2 years, 9 months ago

    Hello,

    Thank you for your patience.

    In this case, please contact FastSpring support, our payment processor, for assistance with the error you received.

    This error is specifically addressed in their documentation: https://fastspring.com/docs/declined-payments/

    Screenshot:

    Hope that helps.

    Thank you.

    RankBot

    2 years, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

The ticket ‘Payment Problem’ is closed to new replies.