Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
If everything from the above is enabled and working, you can also try using a credit card instead.
You can also call your bank and ask what’s stopping the payment to go through and request them to approve it on your end.
Also, if you are using a Proxy or VPN, please disable that and use your actual ISP to make the purchase.
Please let us know how that goes.
Kontrol ettim sanal kartımda herhangi bir problem ve kısıtlama yok. Mastercard kullanıyorum ve çekim yapamıyorum. Mail order ile çekim mümkün ise kart bilgilerimi verebilirim.
Hello,
Could you please share the last 4 digits of the card used so that we can check it on our end?
Please add this in the sensitive data section of this ticket.
It is completely secure and only our support staff has access to that section.
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
We have checked the transaction and it looks like you do not have enough balance on your card to cover the charge. Please try another card or make the payment on your current card before you attempt to use it again.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Beyefendi 75 dolar para var hesabımda.
Banka ile konuştum ama firmada sorun var diyor.
Hello,
Sorry about that but it is what the payment processor says the payment decline reason is:
Please check with your payment once again and ask them what exactly they say the problem is with the company so we can attempt to sort it from our end.
KDV numaramı giriyorum 59 USD çekmeye çalışıyorum. Kartımda 650 TL para var. 75 Dolar yapıyor. Limit yetersiz değil.
Farklı bir kart denedim yine çekim yapamıyorum. Lütfen sorunu çözer misiniz kart bilgilerimi atayım siz çekin
Limit yetersiz dediği için bloke atmış olabilir mi sistem?
Hello,
Your transaction has been flagged by our payment processor. This is an automated process and done by our processor to prevent fraudulent activity.
You can read more about it here:
https://fastspring.com/docs/declined-payments/
Please disable any Proxy or VPN you have and check your timezone settings. Then, try making a payment with another card and a different email ID.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
