Hello,
Thank you for contacting us and we regret the inconvenience caused.
In this case, you might want to get in touch with Paypal support as they would be in a better position to assist you.
However, could you please share the transaction ID along with the email ID used, so that we can check the transaction on our end?
Looking forward to hearing back from you.
Thank you.
Paypal let me contact with FastSpring which seems rank math is using FastSpring service.
email id
h********@h**********
transaction id
46N52262XM385091T
Hello,
We tried to locate the transaction but it is indeed showing as pending.
Could you confirm if you contacted FastSpring?
Looking forward to hearing back from you.
Thank you.
FastSpring said it’s a bug
Hello,
Unfortunately, we don’t have much choice but to wait for FastSpring to fix the bug. Can you try using a credit card to make the payment instead of using PayPal?
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
