Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We can see one active PRO subscription in your account. You can see the same from here: https://rankmath.com/my-account/subscriptions/
However, we have canceled your subscription from our end as requested in the other ticket you created.
You should now be able to follow this guide to remove your payment method: https://rankmath.com/kb/update-change-payment-method/#remove-payment-method
Hope that helps.
I still cannot remove the payment method, see screenshot here preventing me from deleting the payment method.
Hello,
There’s still an active subscription to Content AI on the account, which prevents the payment method from being removed.
Thank you.
I cancelled the subscription for Content AI. If it didn’t cancel, please do so and delete the payment method.
I still cannot remove the payment method, see screenshot in previous mail preventing me from deleting the payment method.
Hello,
All subscriptions are now canceled so you can request the payment method removal by emailing FastSpring directly using the following email address: s******@f*************
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
