Payment method

Hello,

Thank you for reaching out to us regarding the payment issue you are facing while trying to purchase the Rank Math PRO plan. We apologize for the inconvenience.

Based on the information you provided, you have a PayPal account in USD and a debit card, but you are still experiencing payment failures. Here are a few additional steps you can take to troubleshoot the issue:

1. Ensure Your Card Supports International Payments: Make sure that your debit card supports international payments in US dollars ($). Some banks may block international transactions by default, so contacting your bank to approve international payments can help.

2. Update Payment Method: You can update your payment method by following the steps outlined in our knowledge base tutorial. This guide will walk you through changing or updating your payment method for Rank Math PRO subscriptions.

3. Contact Your Bank: Reach out to your bank to inquire about any specific reasons why the payment might be getting declined. They can provide insights into what might be causing the issue.

If after following these steps, you still encounter issues with the payment, please provide more details or screenshots of any error messages you receive so we can assist you further. You can also consider trying a different credit card as an alternative payment method.

We appreciate your patience and cooperation in resolving this matter. Thank you for considering Rank Math PRO, and we look forward to assisting you with your purchase.

Warm regards.

Sources:
How to Change or Update the Payment Method » Rank Math
Troubleshooting Payment Issues at Rank Math » Rank Math
Rank Math PRO – Pricing Plans for Businesses & Individuals

Hello,

Thank you for reaching out to Rank Math support.

Your Rank Math subscription is set to renew automatically every year. This means that you don’t have to worry about losing access to the plugin features and updates. As long as your subscription remains active, you can keep using Rank Math without any interruptions.

Our payment processor usually charges your card on the renewal date and sends you a confirmation email. If the payment fails for some reason, it will automatically try again after the first, third, and fifth days after the renewal date. You will also receive an email notification about the payment failure and the retry attempts. However, if the third retry on the fifth day fails, your subscription will be canceled – which is the case here. We apologize if this has caused any inconvenience.

Unfortunately, at this time we do not have an option for manual renewal of subscriptions. But you can always start a new subscription from https://rankmath.com/pricing/.

We hope that this clears up any confusion you may have had. If you have any further questions or concerns, please do not hesitate to let us know.

Thank you for choosing Rank Math!

Hello,

Please ensure that your payment method supports the following:

– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
– Your IP is not a Proxy, or you are using any VPN or hosting service

Also make sure that the flag during checkout shows the correct country at the top right corner.

If everything from the above is enabled and working, you can also try using a credit card instead.

You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.

Looking forward to helping you.

Hello,

It seems like you’ve marked this ticket as resolved.

Can you please confirm if you still need our assistance with this issue or anything else?

In case you’re still facing the issues, please share the last 4 digits of your credit card in the sensitive data section so we can check why it isn’t working.

Looking forward to helping you.

Thank you.