Payment made but didn’t get any confirmation

#473380
  • Resolved Donald Gonsalves

    3 years, 1 month ago

    Rank Math free

    Hi

    Due to some reason, the payment for my PRO subscription had failed earlier. Today I added a new credit card ending for 1007 to my payment method. I have received a payment confirmation from my credit card bank as below:

    “There was a transaction of USD 59 on 04-NOV-22 done from your ICICI Bank Credit Card 1007.”

    But I saw that my PRO subscription has gone to FREE. I haven’t received confirmation from RankMath yet. Requesting you revive my PRO subscription or refund my money.

Viewing 1 replies (of 1 total)
  • Reinelle

    3 years, 1 month ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    It seems like you purchased the plugin with some other email address.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account?

    Looking forward to helping you.

    Thank you.

    RankBot

    3 years ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Payment made but didn’t get any confirmation’ is closed to new replies.