PAYMENT KEEP DECLINING

#1001729
  • Resolved Wesley Yearick

    6 months, 1 week ago

    Rank Math free

    HELLO I HAVE COMPLAIN BEFORE BUT NOTHING WAS DONE AM TRYING TO MAKE PAYMENT AND IT KEEP DECLINING BUT WHEN I GO ON OTHER PLATFORMS I PAY WITH NO ISSUE I REACHED OUT TO MY CARD PROVIDER AND THEY SAID I HAVE NO ISSUE WITH MY CARD AND I HAVE TWICE THE AMOUNT REQUIRED BUT I STILL FACE PROBLEMS

    I WILL LIKE TO PAY NOW IF YOU CAN HELP ME I DON’T MIND YOU ASSISTING ME FROM YOUR END IF IT KEEP DISTURBING ON MY END

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    6 months, 1 week ago

    Hello,

    We apologize for the issue you are facing with your payment being declined. Thank you for your patience and for raising this concern again.

    Here are a few troubleshooting steps you can try to resolve the payment issue:

    1. Ensure Your Card Supports International Payments: Make sure your card is approved for international payments in USD and supports subscription-based payments.

    2. Check Your Current Location: When on the checkout page, ensure that the country displayed in the dropdown menu at the top-right corner is correct. If it’s not, please select the correct country.
      Change country in Fastspring

    3. Turn Off VPN or Proxy: If you are using a VPN or proxy, please turn it off as it may interfere with the payment process.
      Some browsers have in-built VPNs

    4. Disable Ad Blockers: Ensure that any ad blockers are turned off, as they can sometimes block payment processing.
      Turn off your ad blocker

    If you have checked all of these and the issue persists, we recommend contacting your bank again to see if there are any restrictions on their end that might be causing the decline.

    If you continue to experience problems, please reply to this ticket with your site URL, and a human agent from our support team will assist you further.

    Thank you for your understanding, and we hope to resolve this for you soon!

    Sources:
    Troubleshooting Payment Issues at Rank Math » Rank Math

    Wesley Yearick

    6 months, 1 week ago

    Rank Math free

    MY CARD IS AN ONLINE VISA CARD AND I HAVE BEEN USING IT WITH NO ISSUE SO I DON’T KNOW
    CAN YOU HELP ME COMPLETE THE TRANSACTION FROM YOUR END I DON’T MIND

    Princess

    6 months, 1 week ago

    Hello,

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Please ensure that your payment method supports the following:

    – Payments in USD $
    – Supports subscription-based payments
    – You are not using a prepaid card
    – International payments are turned on
    – Your IP is not a Proxy, or you are using any VPN or hosting service

    Also make sure that the flag during checkout is showing the correct country at the top right corner.

    Country

    If everything from the above is enabled and working, you can also try using a credit card instead.

    You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.

    Looking forward to helping you.

    RankBot

    5 months, 1 week ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

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