Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Hi Princess,
thank you very much for coming back to me so quickly.
Since i cannot attache here any screenshot or document, the most relevant info from my paypal notification:
Sie haben eine Zahlung über $115,06 USD an Bright Market LLC dba FastSpring autorisiert
Transaktion anzeigen oder verwalten
Dieser Einkauf wird als offene Transaktion angezeigt, bis Bright Market LLC dba FastSpring Ihre Bestellung verarbeitet hat. Vollständige Details zu dieser Zahlung finden Sie in Ihrer PayPal-Kontoübersicht. Beachten Sie, dass es einige Minuten dauert, bis diese Transaktion angezeigt wird. Danke, dass Sie PayPal nutzen.
Transaktionscode
49K53193P98484932
Transaktionsdatum
07.07.2024
xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
the purchase was made probably with the
h*********@g********
which is also my old email account – Janusz Golej
btw. there are also other possibilities:
j***********@g********
and
u**********@g********
my paypal account is connected to the first email
Hello,
Unfortunately, we can’t locate the subscription using the email addresses you mentioned.
If you are able to retrieve the invoice, you may share a screenshot of it using this tool: https://imgur.com/ or you can use any cloud storage you have and add the image URL in the sensitive data section.
If that doesn’t work for you, please share the last 4-digit of the card you used to purchase the plan instead.
Looking forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
The PRO plan is under the email address you mentioned in the sensitive data section. Please let us know the preferred email address so we can merge your accounts.
Looking forward to helping you.
It is not about to merge the accoutns anymore, since i am offline with my shop.
I want to cancel the subscription please and if possible revert the last payment which is really for exactly… nothing – i copmpletely forgot.
My main address for communications is: j***********@g********
Thank you very much, BR: J
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
