Payment Issue - Support

Resolved Andy
4 years ago

Rank Math free

Hi

I cannot access my previous ticket where I faced issue first with your payment gateway for updating ym card and then your payment processor charging my Card.

As discussed in the previous ticket
I’ve purchased a new subscription and cancel the old subscription.

Please restore the AI credits and Tracked Keywords

Thank you

Viewing 6 replies - 1 through 6 (of 6 total)

Rank Math
4 years ago

Hello,

Thank you for contacting the support and sorry for not following up quickly and any inconvenience that might have been caused due to that.

We have upgraded your account’s limits to match the one offered during the launch.

Can you please confirm on your end?
https://rankmath.com/my-account/?uid=396678&altoken=d86c83d6e7fc426037aab21b96dd7e23

Also, are you not able to access this ticket?
https://support.rankmath.com/ticket/payment-issue-7/?view=all

Looking forward to helping you.

Andy
4 years ago

Rank Math free

Hi

I can now view the previous ticket. Thank you

I still have issue with the account limits. I only have 20 AI credits and 1000 Tracked Keywords.

While the old limits were 30 AI & 1500 Tracked Keywords
Old Limit: https://prnt.sc/21ss604 (I’ve shared this screenshot in the previous ticket also)

Kindly check

Andy
4 years ago

Rank Math free

Dear Team

More than 2 weeks since raising issue with Payment Gateway.

& NOW
It’s been 3 Days 22 hours raising this ticket and
1 day 17 hours since my last reply. Please provide me an update.

I cannot keep on following up. Please help me to close this once and for all

Thank you

Rank Math
4 years ago

Hello,

Thank you for your patience.

Can you please confirm if everything is fine on your end as well now?
https://rankmath.com/my-account/?uid=396678&altoken=d86c83d6e7fc426037aab21b96dd7e23

Hope that helps.

Andy
4 years ago

Rank Math free

Thank you, everything is looking good.

Jeremy
4 years ago

Hello,

We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

You must be logged in to reply to this ticket.