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Hi
finally i decide to try rank math for a while instead of yoast which i used for many years, i just sent payment for PRO version ($59), may be some problem happened, could you team help to check whether my payment is ok, how can i do next? did i need to un-install the basic verison and re-install the PRO version? where could i get the pro version, i’ve log on my dashboard to check, the subscription is nothing there.
Hope you are doing well in 2022.
Looking for reply,my email: h*******@g********, also my rank math account e-mail
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Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
It seems like you purchased the plan with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
You can add a screenshot link using this tool in the sensitive data section
It is completely secure, and only our support staff has access to that section.
Looking forward to helping you.
Thank you.
The ticket ‘payment issue’ is closed to new replies.