Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
If everything from the above is enabled and working, you can also try using other credit cards instead. You can also call your bank and ask what’s stopping the payment to go through and request them to approve it on your end.
I hope that helps. Thank you, and looking forward to your update.
I am using a credit card of VISA
Hello,
You can contact FastSpring (our payment processor) via s******@f*************
We have little to no control over how the payment gateway processes the payments.
We would request you to please get in touch with them and get the order approved.
Again, we are sorry for the unwanted trouble you are facing.
Looking forward to helping you. Thank you.
Please provide us another gateway with the help of which we can purchase the pro version
Please mail us the gateway at r****************@g********
Hello,
Unfortunately, we don’t have any other ways of paying for the plugin and we rely on FastSpring for all of this.
In order to make sure that your payment passes the compliance checks please make sure that you are not using any VPN and select the correct country in the top right of the screen during checkout.
Also, please ensure that the name on the card and the country match exactly the information you are trying to add to the payment information.
Hope this helps solve your issue.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
