Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
We can confirm that your account contains a Rank Math PRO subscription.
The issue here is that the affected website doesn’t have the Rank Math PRO installed yet.
Please ensure that you have installed both the Free and the PRO plugins on your website as you need them together. You can download the Rank Math PRO plugin files from your account page: https://rankmath.com/my-account/
Then, reconnect your Rank Math plugin to your Rank Math account. To do that, navigate to your WordPress admin area > Rank Math > Dashboard > Help, disconnect and reconnect your Rank Math account.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Didnt help. When I was re-connecting the form had “Free” plan on it, so it doesn’t recognize it even.
It is installed: https://pasteboard.co/TrR1g7NMJwLV.png – so I can’t do much about.
if it can’t be resolved, please refund as I got nothing with this purchase.
Hello,
From reviewing the source code of your site we can see that the Premium plugin has not been installed alongside the Basic plugin.
The PRO version is built on top of the free version to keep the plugins robust and lightweight. You will need both of them to be installed and activated at the same time so the PRO version will work. Kindly go to https://rankmath.com/my-account/ and download, install, and activate the PRO version in addition to the Basic version if you have not done that.
We have a detailed article on how to upgrade your account to PRO on your WordPress website:
https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
If you are still having difficulties with this, we can assist you.
Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
