Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
If everything from the above is enabled and working, you can also try using a different credit card instead.
You can also call your bank and ask what’s stopping the payment to go through and request them to approve it on your end.
Also, if you are using a Proxy or VPN, please disable that and use your actual ISP to make the purchase.
Please let us know how that goes.
Hello,
With respect to the last Email answered by you is as follows:
Please ensure that your payment method supports the following:
– Payments in USD $
– Supports subscription-based payments
– You are not using a prepaid card
– International payments are turned on
As per our RBI Guidelines, no SUBSCRIPTION BASED PAYMENT SYSTEM won’t be entertained by RBI from now onwards, that’s the reason, no Indian customer would be able to pay such kind of subscription-based online payment system by Credit Card.
Under the circumstances, what’s the alternative?
Just cross-check with your accounts department. You will realize exactly where the problem lies from your side? As you people, always try to store customers’ credit card details in your server so that auto-renewal can be done!
Awaiting your reply?
Thanking you,
Regards,
Ashutosh Basak
[KOLAKTA]
Hello,
A possible solution for this would be to use another payment method such as PayPal or Amazon Pay which should also be available in our payment provider.
The only way to keep accepting credit cards according to the RBI guidelines would be to switch the subscriptions to manual renewals.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
