Payment Error

#973013
  • Resolved Mehmet Şahin

    9 months, 4 weeks ago

    Rank Math pro

    Hello, we regret to inform you that your order could not be accepted. We value your business and want to assist you in completing this order. Please contact us for help. I am getting this error. The same error occurs with Gpay and Amazon Pay. My card is open for international and online purchases.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    9 months, 4 weeks ago

    Hello,

    We apologize for the issue you are facing with your payment. It can be frustrating to encounter such errors. Here are a few troubleshooting steps you can try:

    1. Select Your Current Location: Ensure that the country displayed in the dropdown menu at the top-right corner of the checkout page is correct. If it shows a different country, please select the correct one.
      Change country in Fastspring

    2. Turn Off Your VPN or Proxy: If you have a VPN or proxy server enabled, please turn it off as it may interfere with the payment process.
      Some browsers have in-built VPNs

    3. Disable Ad Blockers: Make sure any ad blockers are turned off while attempting the transaction, as they can sometimes block payment processes.
      Turn off your ad blocker

    4. Check Your Card Settings: Even though you mentioned your card is open for international and online purchases, it’s a good idea to double-check with your bank to ensure there are no restrictions on your card for subscription payments.

    If you have tried all these steps and the issue persists, please reply to this ticket with your site URL so that a human agent from our support team can assist you further. Thank you for your patience!

    Sources:
    Troubleshooting Payment Issues at Rank Math » Rank Math

    Rakibuzzaman Siam

    9 months, 3 weeks ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Please ensure that your payment method supports the following:

    – Payments in USD $
    – Supports subscription-based payments
    – You are not using a prepaid card
    – International payments are turned on
    – Your IP is not a Proxy, or you are using any VPN or hosting service

    You can also call your bank and ask what’s stopping the payment from going through and request them to approve it on your end.

    If the issue persists, or the methods above don’t resolve the issue, please send a screencast link to the sensitive data section. You can use a tool like loom to record what you see on your screen.

    Let us know how it goes. Looking forward to helping you.

    RankBot

    8 months, 3 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Payment Error’ is closed to new replies.