Payment declined

#237840
  • Resolved Farhadul Alam
    Rank Math pro
    Content AI Starter

    Have a nice day. I am trying to buy RankMath Pro Plan by my own card and PayPal Payment declined

Viewing 4 replies - 1 through 4 (of 4 total)
  • Anas
    Rank Math business

    Hello,

    Thank you for contacting Rank Math, and sorry for any inconvenience caused.

    Please ensure that your payment method supports the following:
    – Payments in USD $
    – Supports subscription-based payments
    – You are not using a prepaid card
    – International payments are turned on

    If everything from the above is enabled and working, you can also try using a credit card instead.

    You can also call your bank and ask what’s stopping the payment to go through and request them to approve it on your end.

    Looking forward to helping you.

    P.S. Please send a screencast as well if the issue persists. You can use a tool like Loom.com to record what you see on your screen.

    Farhadul Alam
    Rank Math pro
    Content AI Starter

    i am pay by paypal – malaysian paypal

    Farhadul Alam
    Rank Math pro
    Content AI Starter

    Hello,

    Thank you for your patience.

    It seems that your account is already upgraded to Rank Math PRO since it’s already showing on your account’s badge.
    Badge

    Let us know if you still need assistance or if this issue is already resolved.

    Looking forward to helping you.

    Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘Payment declined’ is closed to new replies.