Hello,
We apologize for the issue you are facing with your payment being declined. Here are a few things you can check to resolve this issue:
- Payment Method: Ensure that your payment method supports payments in USD and subscription-based payments.
- Card Type: Make sure you are not using a prepaid card, as Rank Math only accepts credit or debit cards.
- International Payments: If you are outside the United States, confirm that your card is approved for international payments in US dollars.
- VPN/Proxy: If you are using a VPN or proxy, please turn it off as it may interfere with the payment process.
- Browser Settings: Check if any ad blockers are enabled in your browser, as they can also affect the transaction.
If everything seems correct and the issue persists, we recommend contacting your bank to understand why the payment is being blocked and request them to approve it on your end.
If you continue to experience difficulties, please reply to this ticket with any additional details or a screencast of the issue, and a human agent from our support team will assist you further.
Thank you for raising this concern!
Sources:
Troubleshooting Payment Issues at Rank Math » Rank Math
i don’t have issue with my bank as i use this card to do all my purchase and i only get dicline here on your platefom and it goes well on other platforms
We regret that your order could not be accepted. We value your business and would like to help you complete this order. Please contact us for assistance.
that’s a message i get whenever i try making payment and i have enough balance
Hello,
Could you please confirm which country you are in when purchasing Rank Math?
Also, please share the last 4 digits of your card and the first & last name you used to purchase so we can look it up in your system.
You can add it to the sensitive data section by editing your first post
It is completely secure, and only our support staff has access to that section.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
