Hello,
We apologize for the issue you are facing regarding the unexpected charge and the difficulty in finding your invoices or subscriptions. It sounds like there may be a misunderstanding or an issue with your account.
To address this, please ensure that you are logged into the correct Rank Math account where you purchased the yearly plan. You can check your subscriptions and invoices by logging into your Rank Math account and navigating to the Subscriptions section from the left sidebar. Here, you should find all relevant invoices under the Invoices tab.
If you still cannot find your subscription details or if the charge seems incorrect, please reply to this ticket with any additional information, including your site URL if applicable, and a human agent from our support team will assist you further.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue!
Sources:
How to Download or Update My Invoice » Rank Math
Hi guys no i dont even have the option to see my invoices, subscription or payment details it is all blank. I am very worried here please assist me.
Hello,
Thank you for contacting us. We apologize for any inconvenience this issue may have caused.
It seems that you’re currently using the Rank Math PRO plugin, but the account you used to open this ticket is a free account.
Can you please search and forward a receipt from FastSpring.com so we can locate your account/transactions?
We look forward to hearing back from you.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
