Payment assistence

#1002097
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  • Hello,

    We apologize for the issue you are facing with your payment. Here are some troubleshooting steps you can follow to resolve the payment issue:

    1. Ensure Your Card Supports International Payments: Make sure your credit or debit card supports subscription payments and is approved for international payments in USD.

    2. Check Your Current Location: On the checkout page, ensure that the dropdown menu at the top-right corner displays the correct country you are trying to pay from. If it shows a different country, select the correct one.
      Change country in Fastspring

    3. Turn Off Your VPN or Proxy: If you have a VPN or proxy server enabled, turn it off as it may interfere with the payment process.
      Some browsers have in-built VPNs

    4. Disable Ad Blockers: Ensure that any ad blockers are turned off, as they can also affect the transaction.
      Turn off your ad blocker

    If you have checked all of these and are still unable to complete your payment, please reply to this ticket with any error messages you are receiving or a screencast of the issue, and a human agent from our support team will assist you further.

    Thank you for your patience!

    Hello,

    We have replied to your other ticket about the same issue. We are closing this one in favor of that.

    Looking forward to helping you.

Viewing 2 replies - 1 through 2 (of 2 total)

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