payment

#874755
  • Resolved Beniamin Pieńkowski

    1 year, 6 months ago

    Rank Math free

    Hello, I would like to pay a PRO PRicing Plan, I filled in my card and name, but I see erorr in my postcode, but I filled in the proper postcode – 52-129 Wroclaw, Poland

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 6 months ago

    Hello, we’re sorry for the issue you’re facing with the payment process. It seems like there might be a mismatch or formatting issue with the postcode you entered. Here are a few troubleshooting steps you can try:

    1. Check the Format: Ensure that the postcode is entered in the correct format. For Poland, it should typically be in the format XX-XXX (e.g., 52-129). Make sure there are no extra spaces or characters.

    2. Select Your Current Location: Make sure that the country selected in the dropdown menu at the top-right corner of the checkout page is set to Poland. If it displays a different country, click on it and select Poland.
      Change country in Fastspring

    3. Turn Off VPN or Proxy: If you have a VPN or proxy server enabled, turn it off as it may interfere with the payment process.
      Some browsers have in-built VPNs

    4. Ad Blocker: Disable any ad blockers that might be affecting the payment page.
      Turn off your ad blocker

    If you’ve checked all of these and are still encountering issues, please reply to this ticket, and a human agent from our support team will assist you further. Thank you for your patience!

    Rakibuzzaman Siam

    1 year, 6 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    It seems like you already managed to purchase the plugin. Now, please check this URL on how to install and setup the Rank Math PRO on your website: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

    If you still need any assistance, please let us know here.

    Thank you.

    RankBot

    1 year, 5 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘payment’ is closed to new replies.