Payment

#828328
  • Resolved Mehmet

    1 year, 5 months ago

    Rank Math pro
    Content AI Starter

    Hi, i made payment but there is still no active subscription.

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 5 months ago

    Hello,

    Thank you for reaching out to us regarding the issue with your payment and subscription activation.

    To ensure that your payment is processed correctly and your subscription is activated, please follow these steps:

    1. Check if your payment method supports USD payments, subscription-based payments, and international payments in USD.
    2. Verify that your card is not a prepaid card and supports subscription payments.
    3. Make sure your IP is not using a Proxy or VPN.
    4. If everything seems correct, you can try using a credit card instead.
    5. Contact your bank to understand why the payment might be blocked and request them to approve it on their end.

    If the issue persists after following these steps, please provide us with more details or a screencast of the error using a tool like Loom so we can assist you further.

    We appreciate your patience and cooperation in resolving this matter.

    Sources:
    How to Ensure Your Account Has an Active Subscription » Rank Math
    Troubleshooting Payment Issues at Rank Math » Rank Math
    How to Change or Update the Payment Method » Rank Math
    How to Cancel Your Rank Math Subscription » Rank Math

    Princess

    1 year, 5 months ago

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Please disregard our BOT’s reply.

    Your account has been already upgraded to the PRO version. You’ll also notice that the PRO badge is already showing on your account details.

    If you haven’t already, you can go through this video tutorial that shows you how to get started with your PRO/Business license:
    https://www.youtube.com/watch?v=nCDe67K_3rA

    Please install the Rank Math PRO plugin files if you haven’t already from your registered account from here:
    https://rankmath.com/my-account/

    Once you have activated the PRO plugin, please head over to WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.

    You will be taken to RankMath.com again where you can connect your account to activate your license.

    You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version.

    Also, please ensure that there are no Ad-Blockers installed in your browser or your website is excluded in order to ensure a smooth experience with Rank Math PRO.

    Then head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:

    Please do not hesitate to let us know if you need our assistance with anything else.

    We are here to help.

    Thank you.

    RankBot

    1 year, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Payment’ is closed to new replies.