Hello! We apologize for the inconvenience you faced with the payment. To correct the email address associated with your Rank Math PRO account, you will need to contact our support team.
Please navigate to the Rank Math Support Forum and open a ticket. In the Ticket Title section, provide a one-line summary of the issue, and in the Ticket Question section, explain that you need to change the email address connected to your PRO account from o****@g******** to o****@t*************.
In the Sensitive Data section, enter both email addresses and any additional information you think might be helpful. Once you submit the ticket, our support team will assist you in correcting the email associated with your Rank Math PRO account.
Thank you for bringing this to our attention, and we appreciate your understanding. If you have any further questions or need assistance, feel free to reach out through the support ticket.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Troubleshooting Payment Issues at Rank Math » Rank Math
How to Fix PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature » Rank Math
Hello,
Thank you for your query, and we are so sorry about the trouble this must have caused.
To change your Rank Math Account Email Address please follow these steps:
1 . Login to your Rank Math account at : https://rankmath.com/my-account/edit-account/
2 . Then Scroll Down to the part where you can see your Email ID
3 . Edit the Email ID
4. Save Changes
Please refer to the screenshot below :
PLEASE NOTE :
Once the email is changed we would suggest you to clear the transients at Rank Math > Status & Tools > Database Tools > Remove transients
After that, you may try disconnecting and re-connecting Rank Math to see if that works for you.
You can disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.
Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.
Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now.
We hope that helps, and please don’t hesitate to get in touch if you have any other questions.
Thank you.
Hello Alhan
I don’t have access to mail o****@g********
Hello, your recommendations did not help me when I try to change my email, a message is displayed
“This email address is already registered.”
I don’t have access to my o****@g******** account
my account is o****@t*************
I paid for your service through my account o****@t************* in google chrome. For some reason unknown to me, when paying through your service, the email field was loaded with o****@g********, which I do not have access to and never have had. Please make a correction. To be able to use the full functionality of rankmath
There is no email o****@g******** in the google database and there is no way to open such an account due to google rules
https://imgur.com/RhiVU8C
Hello,
Your PRO account is already registered using the o****@t************* email. Please follow this guide to install and activate Rank Math PRO on your site: https://rankmath.com/kb/rank-math-pro-license-key/
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
