payment,

#407020
  • Resolved Jackson

    3 years, 6 months ago

    Rank Math free

    I tried to make the payment with paypal and my credit card, I received SMS that showed it was successfully paid, but your page always shows mistakes.

    About the paypal, the location i choose as Hongkong, it deducted successfully but show failed and error.
    About the credit cards, the location set as China, also deducted successfully, but shows the cvv error

    So how to buy the business plan?
    And when will my momeny return back ?

    Jackson Zhu
    kind regards

Viewing 1 replies (of 1 total)
  • Jaideep Asrani

    3 years, 5 months ago

    Hello,

    Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.

    If the transaction wasn’t complete when you used PayPal, the money should be refunded immediately to your account. For the credit card, since the CVV was wrong, the amount shouldn’t have been deducted from your account. You should get in touch with your bank to check this further.

    When attempting to purchase our subscription. Please ensure that the country shown in the top right corner of your screen when purchasing is referred to your actual location.

    If you are using a Proxy or VPN, please disable that and use your actual ISP to make the purchase.

    Also, please ensure that your payment method supports the following:

    – Payments in USD $
    – Supports subscription-based payments
    – You are not using a prepaid card
    – International payments are turned on

    You can also try using another credit card to make the payment.

    Thank you, and looking forward to your update.

Viewing 1 replies (of 1 total)

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