payed twice

#864271
  • Resolved Juliana

    1 year, 3 months ago

    Rank Math free

    i payed for rankmath AI content twice first is with my blog email i********@j************** and second is with my personal email a**************@y********, But the problem is i can not find my blog site on the website. i need assistant on how to fix this and please a refund of one payment.

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  • Jeremy

    1 year, 3 months ago

    Hello,

    Thank you so much for getting in touch.

    Both the email addresses you mentioned are currently not registered in our system. If you have two subscriptions for the Content AI subscription, we need to locate the other one first. Can you please search and forward a receipt from FastSpring.com?

    As for your question about the blog site, you may refer to this guide to properly connect your Rank Math account to your website: https://rankmath.com/kb/rank-math-pro-license-key/

    Looking forward to helping you.

    RankBot

    1 year, 2 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

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