Pay for my subscription

#962356
  • Resolved Umar

    10 months, 1 week ago

    Rank Math pro

    HI,

    Order ID: RANKMATH240107-2719-26213
    Order Created: 7 January 2024
    Paid In Full: 7 January 2024
    Rank Math PRO Billed yearly. Next Billing Date On 1/6/25

    Regarding my above order, unfortunately I missed the renewal payment of $69 on 6th Jan 2025 due to two reasons:

    1) My ill health, I was in hospital, post unfortunate accident
    2) Issue with the my paypal account.

    In the circumstances I would like to continue with my pro subscription and make you the payment of $69.00 ASAP. How can I do this now please?

    Kind regards,

    Umar S

Viewing 3 replies - 1 through 3 (of 3 total)
  • RankBot

    10 months, 1 week ago

    Hello,

    We apologize for the issue you are facing regarding your subscription renewal. To proceed with your payment and continue your Rank Math PRO subscription, please follow these steps:

    1. Log in to your Rank Math account: Go to the Rank Math Dashboard.
    2. Navigate to Subscriptions: Click on Rank Math Dashboard → Subscriptions.
    3. Payment Methods: In the subscriptions page, choose the Payment Methods tab and click the Change Payment Methods button.
    4. Access FastSpring Checkout: This will redirect you to the FastSpring Checkout Page. Here, enter the email address associated with your subscription and click Continue.
    5. Complete Payment: Follow the instructions provided to complete your payment of $69.00.

    If you encounter any issues during this process or need further assistance, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for raising this concern, and we hope for your swift recovery!

    Sources:
    How to Cancel Your Rank Math Subscription » Rank Math

    Umar

    10 months, 1 week ago

    Rank Math pro

    Hi,

    Thank you for the reply. As per your advice, I have now updated my NEW paypal details and made them the default payment method.

    Can you please go ahead and charge JUST the $69.00 per annum to this paypal account ASAP so as to re-instate my RankMathPRO subscription.

    I DO NOT WANT to pay for the Content AI Starter (Order Reference RANKMATH240122-8064-57318B).

    Thank you and kind regards

    Umar S

    Princess

    10 months, 1 week ago

    Hello,
     
    We appreciate your query and we would love to address it.
     
    This decision to increase the prices after almost 3 years is deeply rooted in our commitment to delivering the finest SEO plugin to you. The rationale behind this adjustment includes several factors like: the introduction of innovative features, the assurance of consistent updates, the enhancement of customer support, the fortification of long-term sustainability, and the proactive management of inflation and operational costs.
     
    For a more comprehensive understanding of these reasons, we’ve provided detailed insights here:
    https://rankmath.com/kb/updated-plugin-prices/
     
    It’s important to emphasize that this modest price adjustment reflects our dedication to creating a sustainable product. Even with this adjustment, it’s worth noting that Rank Math continues to offer the most cost-effective SEO plugin, given the multitude of features we provide.
     
    With that said, since you are one of our loyal customers, we can make an exception for you. You may purchase a new plan here: https://rankmath.com/pricing/ and get back to us here, and we’ll partially refund your purchase to match the previous price you usually pay.
     
    Looking forward to helping you.

    RankBot

    9 months, 1 week ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Pay for my subscription’ is closed to new replies.