paste the text

Hello,

Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

It seems to be working just fine on my end: https://i.rankmath.com/KvDEFW

Have you tried a different browser other than Google Chrome? Also, try checking if you have a browser extension that might be conflicting.

If that doesn’t help, assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/

Here is a video you can follow as well: https://www.youtube.com/watch?v=FcIWRhcUP2c

Only the site admin would know and your users won’t be affected by this troubleshooting.

If the issue persists, please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Please do take a complete backup of your website before sharing the information with us.

We really look forward to helping you.

Hello,

You can use s******@r*********** and use any first and last name for the user. Also, make sure that the user has admin access to your site to investigate further.

Once done, please share the login URL in the sensitive data section.

Looking forward to helping you.

Thank you.