Parserror when using Elementor contact form

#367569
  • Resolved Anders Heli Hansen

    3 years, 8 months ago

    Rank Math free

    Hi

    My website produces a parserror when using Elementor contact form. After contacting Elementor Support they found that the error is produced by Rank Math SEO.

    When i deativate Rank Math SEO the form is functioning correct. When Rank Math is activated the form gives a “parserror” message when i push “send” button.

    Do you have any solution for this issue?

    Thanks!

    Regards
    Anders

Viewing 8 replies - 1 through 8 (of 8 total)
  • Jaideep Asrani

    3 years, 8 months ago

    Hello,

    Thanks for contacting us and sorry for any inconvenience that might have been caused due to that.

    Can you please share some screenshots of the error that you are getting so we can check and assist you further?

    You can use a tool like https://imgbb.com/ to share the screenshots.

    Looking forward to helping you.

    Anders Heli Hansen

    3 years, 8 months ago

    Rank Math free

    Parserror

    Anders Heli Hansen

    3 years, 8 months ago

    Rank Math free

    Not sure if the image link worked but you will find it here: https://ibb.co/8B7mMb0

    Jaideep Asrani

    3 years, 8 months ago

    Hello,

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Anders Heli Hansen

    3 years, 8 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Prabhat

    3 years, 8 months ago

    Rank Math agency

    Hello,

    I logged into your website’s admin area and upon investigating I found that the issue is caused by the plugin “Post SMTP”. Please have a look at the screencast in the sensitive data section of this ticket for a quick reference and confirm it on your end.

    You can get in touch with the devs of that plugin and they would be able to assist you in fixing the issue.

    Hope this helps.

    Thank you.

    Anders Heli Hansen

    3 years, 8 months ago

    Rank Math free

    Okay, getting closer to the source.

    Thank you very much for great support!

    Regards
    Anders

    Prabhat

    3 years, 8 months ago

    Rank Math agency

    Hello,

    Glad that helped.

    Please feel free to get in touch if you require any further assistance.

    Thank you.

    RankBot

    3 years, 7 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

The ticket ‘Parserror when using Elementor contact form’ is closed to new replies.