Hello,
We apologize for the issue you are facing regarding the double charge and the confusion with your Rank Math account. To address your concerns:
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Double Charge: It’s possible that there was an error during the payment process. We recommend checking with your bank to confirm the charges and ensure that both transactions were processed correctly.
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Invoice: If you did not receive an invoice, please check your spam or junk email folder. If it’s not there, we can assist you in obtaining a copy of your invoice once we verify your account details.
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Rank Math Account: If your account is showing only the free version, it may be due to the email associated with your PRO purchase being different from the one linked to your free account. You may need to merge the accounts or update the email connected to your PRO plan.
To proceed, please reply to this ticket with any additional details you can provide, including the email address used for the PRO purchase, and a human agent from our support team will assist you further.
Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue for you!
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
