Paid subscription not attached to my account

#859249
  • Resolved tooXclusive
    Rank Math pro

    Hi,

    I just paid for a subscription with my PayPal account s****@w**************. but seems like it’s not attached to my account. Please help with this.

    Order Reference RANKMATH240819-5779-25231

    Recipient Information
    Tyler Olutayo Sotubo

    t***************@g********

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  • Hello,

    We apologize for the issue you are facing with your subscription not being attached to your account. It seems that the email address associated with your payment may differ from the one linked to your Rank Math account.

    To resolve this, please reply to this ticket with the email address you used to purchase the PRO plan or a screenshot of the invoice you received. Our support team will assist you in merging both accounts or changing the email connected to your PRO account.

    Thank you for bringing this to our attention, and we look forward to helping you resolve this issue!

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

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