Paid, Received Invoice, Products nowhere to be found.

#991847
  • Resolved Christos

    6 months, 4 weeks ago

    Rank Math pro
    Content AI Starter

    Title pretty much says it all. I only have the free version in my dashboard..

Viewing 4 replies - 1 through 4 (of 4 total)
  • RankBot

    6 months, 4 weeks ago

    Hello,

    We apologize for the issue you are facing with your Rank Math PRO subscription. It seems that you may have upgraded to the PRO version using a different email address than the one associated with your current account.

    To resolve this, please log into your Rank Math account and check if you can see your PRO subscription there. If it is not available, you will need to contact our support team to merge both accounts or change the email connected to your PRO account.

    You can do this by opening a ticket through the Rank Math Support Forum. When submitting your ticket, please include the email address you used to purchase the PRO plan or a screenshot of the invoice you received from FastSpring.com. This will help us locate your PRO account and assist you further.

    Thank you for raising this concern, and we appreciate your patience as we work to resolve it!

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math

    Adetayo

    6 months, 4 weeks ago

    Hello,

    Thank you for contacting Rank Math support.

    Unfortunately, there is no active subscription on the account you are using to contact us.

    Can you please share the email address which you used to make the purchase or you can search and forward the receipt from FastSpring.com so we can locate your account?

    We look forward to hearing back from you.

    Thanks.

    Christos

    6 months, 3 weeks ago

    Rank Math pro
    Content AI Starter

    Hello,

    The product now seems to be in my dashboard. I already downloaded it.
    I do not know why the 2 day delay but everything seems to be working fine now.

    Thanks

    Princess

    6 months, 3 weeks ago

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Your account has been already upgraded to the PRO version. You’ll also notice that the PRO badge is already showing on your account details.

    If you haven’t already, you can go through this video tutorial that shows you how to get started with your PRO/Business license:
    https://www.youtube.com/watch?v=nCDe67K_3rA

    Please install the Rank Math PRO plugin files if you haven’t already from your registered account from here:
    https://rankmath.com/my-account/

    Once you have activated the PRO plugin, please head over to WordPress Dashboard > Rank Math > Dashboard > Help and click the connect/disconnect and then the connect button.

    You will be taken to RankMath.com again where you can connect your account to activate your license.

    You do not need to remove the free version of the plugin. Everything will be ported over to the PRO version. Here’s our guide about this topic: https://rankmath.com/kb/should-i-delete-free-plugin-after-upgrading/

    Also, please ensure that there are no Ad-Blockers installed in your browser or your website is excluded in order to ensure a smooth experience with Rank Math PRO.

    Then head over to WordPress Dashboard → Rank Math → General Settings → Content AI and refresh the credits. Here’s a screenshot for reference:

    Please do not hesitate to let us know if you need our assistance with anything else.

    We are here to help.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

You must be logged in to reply to this ticket.